Blog | Valentina Ricupero | Business Consulting

Pros and Cons of Net Promoter Score (NPS)

It's time to celebrate: your NPS has increased! But what does this mean exactly??? All SaaS companies aim to increase their NPS. But the...

Are you planning Q2? Stop using OKRs❌

I remember the struggle to "rewrite our targets" into OKRs because that is what organizations like Google use. It was time consuming and...

Asking your customer this question will change everything

Simon Sinek's recent LinkedIn post stated: “100% of employees are people. 100% of customers are people. 100% of investors are people. If...

How to communicate the value of Customer Success while your organization evolves

I recently joined a Success Hacker roundtable on Educating Your Organization About the CS Mission. Below I am sharing some key takeaways...

One of the most dangerous sentences you can say

A great friend of mine once told me: "Every time you say 'It is just the way I am' you are preventing yourself from developing and...

Tips to build a Growth Mindset into your life

In 2003 I was a university student and I signed up for a two weeks German course in Frankfurt organized by the city of Milan. Only a few...