Valentina Ricupero
Pros and Cons of Net Promoter Score (NPS)
It's time to celebrate: your NPS has increased! But what does this mean exactly??? All SaaS companies aim to increase their NPS. But the...
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Valentina Ricupero
- Mar 22, 2022
- 1 min
Are you planning Q2? Stop using OKRs❌
I remember the struggle to "rewrite our targets" into OKRs because that is what organizations like Google use. It was time consuming and...
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Valentina Ricupero
- Mar 3, 2022
- 2 min
Asking your customer this question will change everything
Simon Sinek's recent LinkedIn post stated: “100% of employees are people. 100% of customers are people. 100% of investors are people. If...
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Valentina Ricupero
- Mar 1, 2022
- 2 min
How to communicate the value of Customer Success while your organization evolves
I recently joined a Success Hacker roundtable on Educating Your Organization About the CS Mission. Below I am sharing some key takeaways...
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Valentina Ricupero
- Mar 5, 2021
- 2 min
One of the most dangerous sentences you can say
A great friend of mine once told me: "Every time you say 'It is just the way I am' you are preventing yourself from developing and...
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Valentina Ricupero
- Mar 5, 2021
- 3 min
Tips to build a Growth Mindset into your life
In 2003 I was a university student and I signed up for a two weeks German course in Frankfurt organized by the city of Milan. Only a few...
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