Valentina RicuperoMay 6, 20223 minPros and Cons of Net Promoter Score (NPS)It's time to celebrate: your NPS has increased! But what does this mean exactly??? All SaaS companies aim to increase their NPS. But the...
Valentina RicuperoMar 22, 20221 minAre you planning Q2? Stop using OKRs❌I remember the struggle to "rewrite our targets" into OKRs because that is what organizations like Google use. It was time consuming and...
Valentina RicuperoMar 3, 20222 minAsking your customer this question will change everythingSimon Sinek's recent LinkedIn post stated: “100% of employees are people. 100% of customers are people. 100% of investors are people. If...
Valentina RicuperoMar 1, 20222 minHow to communicate the value of Customer Success while your organization evolvesI recently joined a Success Hacker roundtable on Educating Your Organization About the CS Mission. Below I am sharing some key takeaways...
Valentina RicuperoMar 5, 20212 minOne of the most dangerous sentences you can sayA great friend of mine once told me: "Every time you say 'It is just the way I am' you are preventing yourself from developing and...
Valentina RicuperoMar 5, 20213 minTips to build a Growth Mindset into your lifeIn 2003 I was a university student and I signed up for a two weeks German course in Frankfurt organized by the city of Milan. Only a few...