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Pros and Cons of Net Promoter Score (NPS)
It's time to celebrate: your NPS has increased! But what does this mean exactly??? All SaaS companies aim to increase their NPS. But the...

Valentina Ricupero
May 6, 20223 min read


Are you planning Q2? Stop using OKRs❌
I remember the struggle to "rewrite our targets" into OKRs because that is what organizations like Google use. It was time consuming and...

Valentina Ricupero
Mar 22, 20221 min read


Asking your customer this question will change everything
Simon Sinek's recent LinkedIn post stated: “100% of employees are people. 100% of customers are people. 100% of investors are people. If...

Valentina Ricupero
Mar 3, 20222 min read


How to communicate the value of Customer Success while your organization evolves
I recently joined a Success Hacker roundtable on Educating Your Organization About the CS Mission. Below I am sharing some key takeaways...

Valentina Ricupero
Mar 1, 20222 min read


One of the most dangerous sentences you can say
A great friend of mine once told me: "Every time you say 'It is just the way I am' you are preventing yourself from developing and...

Valentina Ricupero
Mar 5, 20212 min read


Tips to build a Growth Mindset into your life
In 2003 I was a university student and I signed up for a two weeks German course in Frankfurt organized by the city of Milan. Only a few...

Valentina Ricupero
Mar 5, 20213 min read
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